Frequently Asked Questions


No! We work with both contractors and DIY homeowners who need industry-leading materials to take their project to the next step. If you'd prefer to work with a contractor, just let us know and we can coordinate with them. There are some cases where a contractor is more familiar with potential products, brands that can help the overall project go more smoothly.
As the pandemic crushed the US economy in 2020, sawmills shut down lumber production to brace for a housing slump. The slump never arrived and now there isn't enough lumber to feed the red-hot housing market. The shortage is delaying construction of badly needed new homes, complicating renovations of existing ones and causing sticker shock for buyers in what was already a scorching market. The lumber market is constantly fluctuating, and what we can promise you on our end is transparency in pricing. We'll continue to keep our customers up to date on the cost of lumber.
Yes. We deliver all throughout the Finger Lakes area (and beyond sometimes). We also will deliver on Saturday. In terms of a delivery charge, it all depends on the order amount, size and location of the delivery. For example, any orders under $1,500 delivered locally are charged a $10.00 delivery fee. We will be transparent about all delivery fees.
We have access to industry leading building materials, though we might not always have everything in stock. If you need a specific item, reach out to us prior to visiting our store. We can help you navigate the variety of products and brands, helping you find the best possible solution for your project.
Monday through Friday: 7am to 5pm- Saturday: 7am to 4pm- Sunday: Closed
We are located on the Keuka Lake outlet at the north end of the lake in downtown Penn Yan.
Get directions by using this link.
Generally, we are able to deliver in-stock materials within 24 to 48 hours from the time you place your order.
We accept cash, check and all major credit cards.
Yes, we do offer in-house credit for our larger volume projects. A credit application is required to establish an account.
Yes, we do! If you have a blueprint, we can provide you a budget estimate for your project.
Yes. Our sales specialists are available to meet with you, your designer, or architect as needed to help plan your project.
No, but we can connect you with some local contractors that can provide installation services.
Yes, definitely, special orders are our forte. Our team of specialists can help research and guide you through the special order process and provide options for items you are interested in. Whether it is interior or exterior doors, new construction or replacement windows, railing or decking system options, we are here to help.